Effective Date: May 29, 2025
This Cookie Notice (the “ Notice ”) is designed to assist you in understanding how and why Syndigo LLC (“ Syndigo ”, “ we ”, “ us ”, “ our ”) uses cookies and other similar technologies (“ Tracking Technologies ”) to collect certain information, including information considered as personal data on the Content Experience Suite platform https://platform.uat.syndigo.com and https://platform.syndigo.com (the “ Website ”).
We use Tracking Technologies to allow our Website to operate, to authenticate your log-in credentials, to display media content to you, and to secure the Website. This Notice does not apply to Tracking Technologies that may be active on our Website following your visit to other websites.
To the extent that information collected by the Tracking Technologies constitutes personal data (on its own or if combined with other information), our Privacy Notice shall apply to the processing of such personal data, as defined in the Privacy Policy.
A “cookie” is a small text file stored on your device (computer, phone, tablet, etc.) that contains information about your browser, device, and online activity. This information often consists of a string of numbers and letters that uniquely identifies your device.
We use both session and persistent cookies on our Website. Session Cookies are deleted when you close your browser. Persistent cookies may remain after you close your browser, but they have an expiration date.
Some of the cookies placed on your device through our Website are first-party cookies, because they are placed directly by us. Other are third-party cookies, meaning that they are placed through our Website by third parties. Please refer to the privacy policies of these third parties to learn more about the way in which they collect and process information about you.
Our Website also employs “local storage” and “session storage”, which enables our Website to store information locally on your device. In particular, we use Pendo.io ’s analytics services, which are based on local storage. Pendo allows us to analyze your use of the Website and to present you with guides and notices. You can read Pendo.io’s privacy notice here .
To ensure our Website function as expected, identify issues and limitations, and identify opportunities to enhance existing features and develop new ones, we use Analytics and Session Replay technologies provided by our analytics partner, Pendo.io.
Pendo’s session Replay technology utilizes first-party cookies and local storage to create a replayable short reconstruction of your interactions of our Website. The data captured may include limited personal data, such as your organization/tenant name, name, username or user ID, in cases where this helps analyze usability based on user type. However, we strive to capture as little personal data as possible. Importantly, we’ve configured this feature not to capture or store passwords. That field is automatically excluded from session recordings to ensure the security and privacy of your information. Pendo acts as a service provider and will not use the collected data for its own purposes.
If we need to analyze a particular session or interaction with our Website, we may retain the data for up to one year, Otherwise, session replay data is automatically deleted after 30 days.
By using our Website, you consent to the use of Session Replay and analytics technologies. However, you may adjust your preferences at any time by interacting with our cookie banner to modify or disable certain tracking settings.
You have the right to opt out or reject the use of non-essential Tracking Technology. To do this you can change your consent through our cookie consent management platform.
Please note, however, that if you reject certain cookies, you may not be able to access and use all of the features on our Website.
You can also set up Global Privacy Control (“ GPC ”). For more information on GPC, please visit: https://globalprivacycontrol.org . Please note that our Website does not respond to Do Not Track(DNT) signals received from web browsers. For more information about how to manage and delete cookies in your browser, please visit https://www.aboutcookies.org/how-to-manage-and-delete-cookies . Note, if you reject certain Tracking Technologies, you may not be able to access and use all of the features on our Website.
In addition, please note that the opt-out preferences that you set using these tools may be nullified if you delete your cookies after setting them.
If we make any material change to this Notice, we will post the revised Notice to our Website and update the “ Effective Date ” above to reflect the date on which the new Notice became effective.
If you have any questions about this Notice, send us an email to privacy@syndigo.com or contact us by postal mail at:
Syndigo
141 W. Jackson Blvd., Suite 1375
Chicago, Illinois 60604
USA
Please allow up to four (4) weeks for us to reply.